Privacy Policy

1. Who we are & scope

SmartLeadsDigital Healthcare (operated by [Insert registered business name and address], referred to as “we”, “us”, or “our”) provides healthcare digital marketing services. This policy applies to healthcare.smartleadsdigital.in and enquiries submitted directly to us.

Our services include Google Ads & PPC, SEO for Healthcare, Social Media Marketing, Website Development, Meta Ads, and Lead Automation.

This policy covers enquiries relating to marketing for dental clinics, weight loss clinics, skin and aesthetic clinics, IVF and fertility centres, diagnostic laboratories, hair transplant clinics, and physiotherapy practices.

Client-owned clinic websites, patient booking services, and campaigns may have separate privacy notices. The relevant healthcare provider's notice explains how that provider handles patient information.

2. Information we collect

Depending on how you interact with us, we may collect:

• Contact information: your name, email address, phone number, and the information you submit through enquiry forms, email, calls, or messaging channels.
• Business information: clinic or organisation name, website address, location, role, service requirements, campaign preferences, and project details.
• Client information: information needed to manage proposals, contracts, billing, and project communications when you engage our services.
• Technical information: IP address, browser and device details, referring pages, pages visited, and interaction data collected through server logs or enabled website tools.

Please provide only information needed for your enquiry. Do not submit patient records, diagnostic reports, treatment histories, passwords, or other confidential information through our general website forms.

3. How we use information

• Respond to enquiries and arrange consultations about our marketing services.
• Prepare proposals, deliver agreed services, and manage client relationships.
• Send communications relevant to your enquiry or project.
• Understand website performance, troubleshoot issues, and protect against misuse.
• Send promotional updates when permitted and, where required, with your consent.
• Meet applicable legal obligations and manage contractual matters.

Where consent is required, we request it for the specific purpose. Visiting this website does not, by itself, give consent to promotional messages or optional tracking.

4. Cookies, analytics & advertising

Cookies and similar technologies may be used for essential website functions, analytics, and advertising measurement, depending on the tools enabled on this website. Essential technologies support functions such as security and form submission. Optional technologies can help measure visits, campaign performance, and advertising interactions.

Tools used on this website: [Insert the actual analytics, advertising, embedded content, and cookie providers; describe their purposes, information collected, and cookie durations. State if no optional tools are used.]

Where required, optional tracking is used only after your consent. You can manage cookies through your browser and, where provided, the website's cookie settings. Blocking some essential cookies may affect website features. Advertising preferences can also be managed through the relevant advertising platform.

Tools used in a client's campaign are not necessarily installed on this website. Their use should be described in that client's applicable privacy and cookie notices.

5. Healthcare enquiries & client-managed data

This website promotes marketing services; it is not a medical consultation or patient booking portal. Please contact your healthcare provider directly for medical advice, treatment, or appointment-related requests.

When we manage lead forms, websites, CRM integrations, WhatsApp workflows, follow-ups, or appointment tracking for a healthcare client, we may process enquiry information on that client's behalf. The agreed service scope and the client's instructions govern that processing. The healthcare provider remains responsible for its patient-facing privacy notices and the permissions needed for its collection and use of information.

Patient testimonials, photographs, videos, or case studies used in marketing require appropriate permission from the individuals concerned and approval from the relevant client. Confidential patient information should not be included in campaign materials without an appropriate basis and authorisation.

6. When information may be shared

Information may be shared, as needed for the purposes described above, with authorised team members and service providers supporting hosting, communication, analytics, CRM, campaign delivery, or billing. We may also disclose information when required by law or to address fraud, security incidents, or legal claims.

Service providers and processing locations: [Insert the providers actually used, their functions, and relevant processing countries or regions.]

Where providers process information outside your country, applicable transfer requirements and appropriate contractual arrangements should govern that processing. Any additional disclosure requiring consent will be explained when that consent is requested.

7. Information retention & security

We retain information for the period needed for its stated purpose, including responding to enquiries, providing services, and meeting applicable record-keeping requirements. Client-managed information is retained or deleted according to the relevant agreement and instructions, subject to applicable obligations.

Retention periods: [Insert actual periods for website enquiries, client records, analytics data, and backups, or explain the criteria used to determine each period.]

We use appropriate technical and organisational measures to protect personal information, including controls on access and handling. No internet transmission or storage system can guarantee absolute security.

8. Your choices & privacy requests

Depending on applicable law and our role in processing the information, you may request access to your personal information, correction of inaccurate information, or deletion where permitted. You may also withdraw consent for consent-based processing and raise a privacy concern or grievance.

You can opt out of promotional communications using an unsubscribe option where available or by contacting us. Withdrawing marketing consent does not prevent necessary communications about an active enquiry, contract, or service. Withdrawal does not affect processing already carried out lawfully.

Send requests to the contact below. We may need proportionate information to verify your identity and locate the relevant records. We will handle requests within applicable timelines and explain any limitation that applies.

9. Children's privacy

Our marketing services are intended for adult business representatives. Our general website forms are not intended to collect children's personal information. If you believe a child has submitted personal information to us, please contact us so we can review it and take appropriate action.

10. Third-party websites & platforms

This website may link to external websites or social platforms. Those services have their own privacy practices. Please review their policies before sharing information with them. This policy does not govern their independent handling of personal information.

11. Changes to this policy

We may update this policy to reflect changes in our services, website tools, or privacy practices. The updated version will be published on this page with a revised date. Where required, we will provide additional notice or request fresh consent for a new purpose.

12. Contact us

For privacy questions, requests, or complaints, contact: